Frequently Asked Questions
Everything you need to know about your order and our premium products.
What shipping options do you offer?
We provide standard and express shipping nationwide. Most orders are processed within 24 hours, and tracking information is emailed as soon as your package leaves our warehouse.
Are your e-liquids TPD compliant?
Yes, all our e-liquids fully comply with TPD regulations, ensuring the highest safety standards, ingredient transparency, and child-resistant packaging.
What is your return policy for hardware and liquids?
Due to hygiene reasons, e-liquids cannot be returned once opened. Hardware items come with a 30-day warranty against manufacturing defects.
How do I know which nicotine strength to choose?
Nicotine strength depends on your previous smoking habits. We offer a range from 0mg (nicotine-free) to 20mg salt nicotine. Check our 'Guide to Vaping' page for a detailed breakdown.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure mobile payment options like Apple Pay and Google Pay.
Do you offer international shipping?
Currently, we ship to select international destinations. Shipping costs and delivery times vary by country and are calculated at checkout based on your location.